RETURNS

While we are confident you will be happy with your purchase, we will gladly exchange your item for a refund or store credit within 10 days from the date your item was delivered. 

All returned merchandise must be unworn, unused, and in its original condition. All merchandise must be accompanied by the original sales receipt and must be in perfect condition with no signs of wear or use and in its original packaging. 

Please contact connect@soleyandsi.com with your order number along with a brief reason for your return or exchange. We will issue a Return Authorization # along with shipping instructions. Only orders with Return Authorization #'s will be accepted.

In the event of a valid return/ exchange/ credit, the customer is responsible for all shipping costs including a secure tracking number & insurance. Soley & Si does not refund items that are lost or damaged in transit back to us. Please be sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. 

Returns must be postmarked within 10 days of the date your item was delivered and should be sent prepaid. Please ensure the item(s) sent back are through a traceable and or insurable method as Soley & Si is not responsible for any returned packages not received.

Please allow up to 2 weeks for the processing of your refund or exchange from the date we receive your package. Lead times for the exchanged selection may vary. We will notify you for estimated delivery times or you can inquire with us at connect@soleyandsi.com.

All Sale Items are Final Sale. All Custom pieces are Final Sale and cannot be returned or exchanged.

REPAIRS

For all repair inquiries, please email connect@soleyandsi.com. Please include your name, description of the repair required, photo of the damage, and proof of purchase.

If we are able to repair your piece, we will issue a Return Authorization # and shipping instructions along with the cost of your repair. Repairs take 2-6 weeks to complete depending on the nature of the repair. We will return your repaired item back to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships. 

All repairs are subject to repair workmanship, material, and shipping charges.

We reserve the right to deny unreasonable repairs, returns, and exchanges. Please make sure to read care instructions for our pieces.

CARE INSTRUCTIONS

Our jewelry is precious and delicate. Being small sculptures, we encourage customers to take extra care when wearing it daily.
We recommend that customers remove jewelry before participating in physical activity. Doing rough hand work may damage a stone or the shape of a ring. Exposure to some harsh chemicals or environments will result in compromising the physicality of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish. 

Our Sterling silver pieces will tarnish over time. An occasional wipe with a clean silver polishing cloth with help maintain our silver’s luster and shine. Storing sterling silver jewelry in an air tight plastic bag or container will also help minimize the tarnish.

Please store jewelry pieces separately in a box or a pouch to avoid scratching.

Cleaning Your Jewelry
Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details. If you find you still need additional cleaning for your gemstones, gold, or silver create a bubble bath for them. Add a few drops of mild dish soap into a small bowl of sodium-free seltzer water or club soda (the carbonation can help loosen soil and remove debris). Put the jewelry into a small strainer, and place it in the bowl to soak for about five minutes. Swish it around, removing each piece and gently brush over settings and crevices with a soft toothbrush. Return items to the strainer and rinse under running water; dry with a soft cloth. This particular cleaning method should not be used to clean jewelry with cultured freshwater pearls. For styles that contain cultured freshwater pearls: Simply wipe with a soft cloth, microfiber jewelry cloth or chamois, either damp or dry, to remove any skin oils or dirt. A drop of olive oil on the cloth can be used to help maintain the luster. If damp, lay them on a soft cloth to dry before storing.